John Kinsella is a 30+ year executive and advisor to high-profile retailers in creating differentiated customer experiences to increase customer loyalty and drive sustainable growth. John combines strategy development with omnichannel retail knowledge and industry best practices to ensure practical, effective solutions that incorporate the organization, processes and enhanced technology.
Most recently, John was Vice President, Customer Experience Design at Lowe’s Home Improvement, where he designed and implemented differentiated customer experiences across each omnichannel customer touchpoint to create competitive advantages. John has also held executive-level positions at Urban Outfitters, Williams-Sonoma, Banana Republic and Smith & Hawken.
Among John’s consulting clients are
Google • Home Depot • Anthropologie
Sur La Table • Arhaus • PetSmart • Nike
FullBeauty Brands • Cabela’s • Harry & David
Design Within Reach • Hallmark • Patagonia
Idahoan • rue21 • Black Diamond • Sundance
Toys "R" Us Canada • Balsam Brands